Little Ones Handbook
Your complete guide to our services
Day Care
Operating 7am – 7pm.
Structured routine: free play, educational activities, meals, rest time.
Overnight Care
Available by prior arrangement.
Minimum 12-hour booking.
Includes bedtime routine, night supervision, breakfast.
Holiday Care
Themed activity weeks during school breaks.
Full-day and half-day options.
Excursions and special events (consent form required).
Emergency Call & Care
Short-notice cover subject to availability.
Requirements & Policies
Up-to-date registration form and payment.
Notice of any changes (e.g. medical, emergency contacts) in writing.
Late collection fees apply: £5 first 5 min, then £1/minute.
Unplanned closure: parents informed by SMS/email.
Operating Times
Breakfast Club: 7am – 9am (school drop-off at 9 am).
After-School Club: school pick-up – 7pm.
What's Included
Healthy breakfast or snack.
Indoor/outdoor play
Booking & Cancellation
Book via our portal by midnight two days before.
Cancellations up to 24 hrs ahead incur no charge; thereafter full session fee.
Policies
Late pick-up fees as per main policy.
Coverage
We collect/drop off at Mead Primary, Drapers Academy, Little Heath SEN, Gaynes, Harold Court, St Ursula's, and local Havering schools.
After-School Club: school pick-up – 7pm.
Procedure
Morning: arrive at school by 8.50 am; escort children to the classroom.
Afternoon: meet children at agreed school exit, sign out with school staff, transport to Club or home.
Vehicle & Safety
Fully insured, seat-belted vehicles with child seats as required.
Staff DBS-checked and first-aid trained.
Requirements
Completed registration form with school details.
Emergency contacts up-to-date.
Notification of any after-school activities or clubs.
